QUALITY AND SAFETY

The quality of the services and the safety of the clients and staff members are a priority at Montfort Renaissance.

Our practices

Montfort Renaissance relies on several tools that help place, at all times, client safety at the top of its priority list. Each year, a Quality improvement plan (PAQ for Plan d’amélioration de la qualité) is developed, as well as a Client safety plan (PSC for Plan sur la sécurité de la clientèle). These plans provide guidance to our teams in their daily actions.  They form the essential components of the tool that governs the operations at Montfort Renaissance: the Integrated performance plan (PPI for Plan de performance intégré) which identifies, in a concrete way, the objectives to be achieved, the actions to be undertaken and the indicators to follow.

Other practices are also implemented to encourage a true culture of quality and safety.  These are directly aligned with the accreditation process requirements, namely the evaluation of the quality of services offered by health organizations by Accreditation Canada, an independent body whose standards are nationally and internationally recognized. Among the Required Organizational Practices (ROPs) set out by Accreditation Canada, we can mention:

  • Rigorous accounting practices, including quarterly quality and security reports
  • Transparent processes for the disclosure of adverse events
  • An annual training and development program, including the use of a “passport” for all staff members, certifying they have received training for ROPs
  • Policies and procedures for infection prevention
  • Policies and procedures relating to the rights and responsibilities of the clients and privacy protection
  • Measures to prevent falls and suicide

Montfort Renaissance’s on-going commitment to quality and safety is well-established and recognized. In December 2016, the organization earned an Accreditation Primer Award, with a 96.3% compliance mark from Accreditation Canada, and is now engaged in the process of the Qmentum accreditation program from Accreditation Canada.

Infection prevention

Montfort Renaissance recognizes the importance of applying universal precautions and infection control and prevention measures recommended by Public Health Ontario and the Provincial Infectious Diseases Advisory Committee in order to prevent the transmission of infectious agents to clients, staff and visitors.

Hand Hygiene

Hand hygiene is the most effective measure to prevent and control the transmission of contact-transmitted infections. Hand hygiene is the responsibility of each and every person who participates in the delivery of services to our clients. Rigorous practices are put in place and audits are carried out regularly to prevent the transmission of infections within MRI.

Maintaining a clean and safe physical environment

Montfort Renaissance ensures a clean and safe physical environment and implements measures to prevent the contamination of laundry, medical equipment and supplies, as well as food and medicine. Montfort Renaissance ensures the cleanliness and safety of its physical environment by conducting regular inspections and preventive maintenance.

 

Clients Rights and Responsibilities

Montfort Renaissance is committed to respecting and promoting the rights of its clients in order to provide them with the highest standards of service. Based on the principles of a well-balanced and truly collaborative approach, Montfort Renaissance also places great importance in the responsibilities of those receiving its services.

BROCHURE

Privacy

Montfort Renaissance subscribes to the Personal Health information Protection Act (PHIPA) of 2004 for the collection, use and disclosure of personal health information about an individual.

MRI complies with PHIPA’s principles of providing the individual with the right of access to personal health information and supporting the individual’s right to require and obtain rectification or alteration of personal health information relating to him/her, subject to specific and limited exceptions set out in the Act. Our organization provides for independent review and resolution of complaints about personal health information.

The tools and activities related to our privacy strategy include: privacy policies and procedures, privacy governance, consent management and revision of the consent registers, management of incidents, the support of the client’s privacy rights, staff awareness-raising and training programs, communication and disclosure with regard to privacy protection issues and the review of privacy-related activities.

Privacy Policy and Procedures