QUALITY AND SAFETY

The quality of the services and the safety of the clients and staff members are a priority at Montfort Renaissance.

Our practices

Montfort Renaissance relies on several tools that help place, at all times, client safety at the top of its priority list. Each year, a Quality improvement plan (PAQ for Plan d’amélioration de la qualité) is developed, as well as a Client safety plan (PSC for Plan sur la sécurité de la clientèle). These plans provide guidance to our teams in their daily actions.  They form the essential components of the tool that governs the operations at Montfort Renaissance: the Integrated performance plan (PPI for Plan de performance intégré) which identifies, in a concrete way, the objectives to be achieved, the actions to be undertaken and the indicators to follow. Other practices are also implemented to encourage a true culture of quality and safety.  These are directly aligned with the accreditation process requirements, namely the evaluation of the quality of services offered by health organizations by Accreditation Canada, an independent body whose standards are nationally and internationally recognized. Among the Required Organizational Practices (ROPs) set out by Accreditation Canada, we can mention:

  • Rigorous accounting practices, including quarterly quality and security reports
  • Transparent processes for the disclosure of adverse events
  • An annual training and development program, including the use of a “passport” for all staff members, certifying they have received training for ROPs
  • Policies and procedures for infection prevention
  • Policies and procedures relating to the rights and responsibilities of the clients and privacy protection
  • Measures to prevent falls and suicide

After earning the Accreditation Primer Award in 2016 with a very high success rate, Montfort Renaissance is proud to announce that our organization successfully passed the Qmentum accreditation program, with honors. Following their assessment of all the programs and services offered at Montfort Renaissance, both Accreditation Canada visitors confirmed, in November of 2018, that our organization conforms to all assessed standards, with a 99.7% success rate. We have obtained the highest distinction awarded by Accreditation Canada, and we have demonstrated excellence in the way we have conformed to the requirements of the accreditation program.

Infection prevention

Montfort Renaissance recognizes the importance of applying universal precautions and infection control and prevention measures recommended by Public Health Ontario and the Provincial Infectious Diseases Advisory Committee in order to prevent the transmission of infectious agents to clients, staff and visitors.

Hand Hygiene

Hand hygiene is the most effective measure to prevent and control the transmission of contact-transmitted infections. Hand hygiene is the responsibility of each and every person who participates in the delivery of services to our clients. Rigorous practices are put in place and audits are carried out regularly to prevent the transmission of infections within MRI.

Maintaining a clean and safe physical environment

Montfort Renaissance ensures a clean and safe physical environment and implements measures to prevent the contamination of laundry, medical equipment and supplies, as well as food and medicine. Montfort Renaissance ensures the cleanliness and safety of its physical environment by conducting regular inspections and preventive maintenance.  

Clients Rights and Responsibilities

We inform our clients about their rights and responsibilities when they wish to receive services. For any additional information, please refer to our brochure.

Privacy

Montfort Renaissance (MRI) subscribes to the Personal Health Information Protection Act, 2004 (PHIPA) relating to the collection, use and disclosure of an individual’s personal health information.

MRI subscribes to the PHIPA in order to ensure that individuals have the right to access their personal health information, with specific exceptions limited to those described in the law.

MRI respects the legal requirements relating to supporting the right of an individual to request that a correction or modification be made to his personal health information, with specific exceptions limited to those described in the law. Our organization has developed procedures for the independent review and resolution of complaints relating to personal health information.

To learn more, please refer to our document “Policies and procedures related to the protection of privacy” (updated version only available in French).